Getting it right: Why is claims satisfaction so high?

An insurance claim comes at a stressful time in a customer’s life, often making it a negative experience. At least, that’s what you might assume. That’s why I was surprised when our latest research report, Why AI in Insurance Claims and Underwriting, showed high claims satisfaction rates in personal lines across all geographies. In this article,…

Getting it right: Why is claims satisfaction so high?

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