connecting to CompuServe
connecting to CompuServe
I have trouble connecting to CompuServe. What’s wrong?
You may need to reset CompuServe’s configuration options. Pull down the Access menu, choose Preferences, and click the Connection tab. Make sure you have the right phone number entered and the right COM port selected.
Then click the Define Modem button to display the Modem Control Settings dialog box. Select your correct Modem type from the modems listed; this automatically configures the other settings in the dialog box. If your modem isn’t listed, enter the various settings manually. (Consult your modem manual for this information.)
If you’re using Windows 95’s Dial-Up Networking to connect to CompuServe, many of these settings are already configured for you. To edit the Dial-Up Networking connection, click the Configure Phone button. In the CS3 Connection dialog box, you can change your connection phone number, select a new modem, and (by clicking the Configure button) change the communications port and the connection speed.
(Other options are available via the Configure and Server Type buttons, but you generally don’t have to bother with them.) If you still have trouble, you may want to call CompuServe’s main voice number: 1-800-848-8990.
I’ve connected to CompuServe, but it seems to be locked up. What’s wrong?
Several things can cause your CompuServe session to go awry. First, line noise on your telephone line can garble information, which freezes CompuServe and ultimately disconnects you from CompuServe. Second, if you run low on Windows memory or disk space, it freezes CompuServe, and you have to reboot your computer. Third (and most commonly), when CompuServe gets extremely busy, access sometimes slows to a crawl. This makes it appear as if your system is frozen. If the access becomes too slow, your CompuServe software itself “times out,” disconnecting you from CompuServe.
When this happens, there are two things you can try—one simple and one drastic. For the simple solution, place your cursor over the “globe” button in the lower-left corner of the Home Desktop. “Shift-click” (press and hold the Shift key and click the left mouse button) in this area to manually disconnect from CompuServe. If this doesn’t disconnect you, the only other option is the drastic one. You’ll have to force a shut down of CompuServe by pressing Ctrl+Alt+Del and choosing the End Task option. Once you’ve disconnected from CompuServe, you can reconnect and then restart whatever it was you were doing when things locked up.
Believe it or not, disconnecting from CompuServe is easy. Simply click the Disconnect button. You’re automatically logged off the service, and Dial-Up Networking disconnects you from the service. The CompuServe software remains open on your desktop for any offline work you may want to do. To exit the software completely, pull down the File menu and select Exit