Signing up CompuServe

Signing up CompuServe

Signing up CompuServe

After the CompuServe software is installed, you’re ready to sign up for a CompuServe membership. (Actually, you were asked if you wanted to sign up for membership during the software installation. If you answered yes, you’re already where you need to be.)
When the sign-up procedure starts, you’re presented with a series of dialog boxes that ask you how you want to be billed. You can elect to be billed via credit card or via a direct debit from your checking account. Whichever
option you choose, you need to have your account information handy.

You also need to enter the Agreement Number and Serial Number that came with your CompuServe Membership Kit.

When the sign-up program has all the information it needs, it automatically calls CompuServe and signs you up. At this time, CompuServe assigns you a permanent User ID number and a temporary password. You can use this password for limited CompuServe access until you receive your permanent
Password in the mail (the regular U.S. Postal Service mail, not e-mail). Generally, it arrives in two weeks or so.

I try to connect to CompuServe, but all I get is an error message that says Could not initialise port. What should I do?

This error message appears when CompuServe is not configured properly for your computer. You need to change CompuServe’s session settings to better fit your PC.
Begin by pulling down the Access menu, choosing Preferences, and selecting the Connection tab. Look at the COM Port displayed in the Port box. Chances are, this is not the right port for your computer. If you know which port your modem is connected to, change the setting to that port. If you’re Not sure, simply select another port, click OK, and try connecting. If you still get the error message, repeat the procedure and change to yet another port. When you find the right port, CompuServe should connect properly.

If changing the port doesn’t get you connected, you may need to do something more complicated. From the Connection tab, click the Define Modem button. When the Modem Control Settings dialog box appears, check the Modem list and make sure you have the right modem selected. If the modem selected is not the modem installed on your system, pull down the list and select the proper modem.

Because CompuServe uses Windows 95’s built-in Dial-Up Networking by default, many of these settings are “hard-wired” from the settings deter¬¨mined by Windows 95. To edit the Dial-Up Networking connection, click the Configure Phone button to display the CS3 Connection dialog box. From here you can change your connection phone number, select a new modem, and (by clicking the Configure button) change the communicant¬¨tions port and connection speed. (Other options are available via both the Configure and Server Type buttons, but you generally don’t have to bother with them.)

If the problems persist, you may need to call someone more technically proficient to reconfigure the Initialise setting in the Modem Control Settings dialog box.
Signing up CompuServe

I entered my temporary password incorrectly during the sign-up procedure. What do I do now?

First, don’t panic. You have two more attempts to enter the correct temporary password. If you don’t get it right by the end of the last attempt, CompuServe thinks you’re up to no good and shuts down the sign-up process. If this happens to you, call CompuServe (1-800-524-3388) to explain your situation and get a new temporary password.

I entered some of my membership information wrong. How do I change it?

This is discussed in detail later in this chapter. For now, just note that you have to click the Main Menu button, select the Member Assistance tab, and select the Account Information icon.

Signing up CompuServe

Joining CompuServe Via the CompuServe Membership Kit